Privacy & Terms

Valuables and items deposited with the Cruise

Please take care of your personal property. The Cruise shall compensate the guests for damages when loss, breakage, or other damages is caused with intention or negligence on the part of the Cruise staff.

Please do not bring onto the premises of the Cruise any of the following:

  1. Animals or birds of any kind, except service dogs;
  2. Gunpowder, oils or other explosives or inflammables;
  3. Objects emitting a foul odor;
  4. Unregistered firearms or swords;
  5. Objects of an unusually large size or in unusually large quantities;
  6. Illegal drugs or other articles, the possession of which is prohibited by the laws of Vietnam. Gambling or other acts that are contrary to good morals or that cause an annoyance are strictly prohibited.
  7. The distribution or display of advertisements and the sale of goods on the premises of the Cruise are prohibited without prior written authorization.
  8. Please refrain from using equipment or fixtures for purposes other than those intended. Please do not remove or alter any equipment or fixtures of the Cruise.
  9. Please do not place any personal or Cruise belongings in the lobby or passageways of the Cruise.
  10. Except in emergency situations, please refrain from using the emergency stairs, going up to the Sundeck or entering areas where there is machinery, areas where Cruise property is stored or other areas where guests and visitors are not permitted.
  11. You will be charged for any damage to the Cruise’s property caused by you or by your guests. Regarding Payment for Services Payment for all Cruise services may be made by cash, credit card, and travel vouchers or coupons accepted by the Cruise. Please pay your bills whenever requested by the Front Desk while staying at the Cruise.

 

TERMS OF USE

By using any of the Queen Cruises Investment websites you recognize and agree with the Queen Cruises Privacy Policy and also that of the Vietnamese immigration law. You concur that Queen Cruises won’t be held subject to any misfortune, damage, or other harm that emerges from the utilization of this site, including the dissemination of data that is provided by other third parties contributing to this site. Queen Cruises additionally maintains the authority needed to change, whenever, any of the terms and conditions and to adjust, include, or expel segments of this Privacy Policy.

In the event that you don’t agree with the terms and conditions of this Privacy policy, we ask that you avoid utilizing this website and we will provide other means to you to book your reservations as well as obtain information on our vacation experiences.

PLEASE READ THIS USER AGREEMENT AND THESE TERMS AND CONDITIONS CAREFULLY.

RESPONSIBILITY

Terms and conditions of transportation of guests and baggage on Viet Star Cruise Investment are governed by the Viet Star Cruise Investment Passage Contract, a copy of which will be included with your preliminary documents or on request. Your acceptance of the Passage Contract constitutes agreement to those terms and conditions, including the procedure for resolution of disputes, when your voyage begins.

Viet Star Cruise Investment shall have the right to cancel or alter in any way any scheduled sailing or itinerary which, in its sole judgment and discretion, is justified for any reasons and to do so without liability for damage or for any loss to guests. Viet Star Cruise Investment also reserves the right, in the event of a full-cruises charter or for any other reason, to cancel reservations and bookings whether or not a deposit or full payment has been received. In such an event, Viet Star Cruise Investment will refund guests the amount it has received.

PAYMENT

Please make a deposit before booking and pay in full upon receipt of the yacht. Reservations may be canceled and resold if the required deposit is not received within 3 days prior to departure

PAYMENT MODALITIES

In the reason for payment please indicate at all times the name of the person to whom we can refer (for single reservation) or of the group leader (for group reservation). The payment can be made either by bank transfer or by credit card (Vietnam domestic bank card, Visa, MasterCard).

CHILD POLICY

  • Children from 1 to 4 years old: Free 1 child on 1 booking, 2nd child surcharge 300,000VND
  • Children from 5 to 10 years old: 75% of the adult value.
  • Children from 11 years old and above: Charged at adult price.

CHILDREN TRAVELING WITH AN ADULT

Children under 18 years old must be accompanied by an adult and if that adult is not a parent or a legal guardian, written permission from parents or legal guardians is required.

TRANSFER SERVICES

D-CAR LIMOUSINE (19,29 seats)

Our DCAR service picks up and drops off at hotels located in the Old Quarter of Hanoi. Passengers from other hotels need to take a taxi to the pick-up point.
Pick-up time: from 6:00 am to 6:30 am daily from hotels in the center of Hanoi.
For returning: shuttle bus will meet you at Tuan Chau Harbor at around 17:00pm – 17:30pm
Our Car service does not do pick up or drop off at Noi Bai airport.
WEATHER ISSUE Ha Long Bay belongs much to the natural issue.  All cruise teams are under the management and operation of the Ha Long Bay Management Authority. They reserve the right to monitor the weather condition and make decisions for sailing permission daily. Their decision comes at any time of the day and this will be informed via phone to all cruise teams. VietStar Cruises will be in charge of informing all passengers and travel agents of any urgent weather issue.
REFUND Before a determination regarding a refund can be made, all cruises documents must be returned to Queen Cruises. Partial use of cruise, airfare, hotel, and land extensions does not qualify a guest for a refund. All refund requests pertaining to cruise are subject to final review by Queen Cruises.
GUESTS WITH DISABILITIES Guest with disabilities is welcomed aboard. However, Queen Cruise has limited facilities aboard for guests with disabilities. Any guests requiring special services, assistance, equipment, or accommodations must advise Reservation Department at the time of reservation. The guest will be informed whether early embarkation will be necessary or not. For safety reasons, guests in wheelchairs cannot be carried on launches in ports where the cruises are at anchorage areas. Guests using wheelchairs must be accompanied by a companion for access to all other areas of the cruises.
SPECIAL DIETS

 

 If guests have special dietary requirements, we must be advised at the time of booking or, at the latest, 1 day before sailing. Every effort will be made to comply.
INTERNATIONAL TRAVEL DOCUMENTS AND HEALTH INFORMATION It is the guest’s obligation to obtain valid passports, visas, and public health documents for all applicable ports of call and overland tour destinations. Consult your travel agent for advice on such requirements. Guests will be sent preliminary cruise documents approximately prior to departure time. These will contain a visa application package from a reputable visa service agency so guests may avail themselves of this service. We strongly recommend that all guests contact their personal physician, the Department of Public Health, or the Centers for Disease Control to obtain expert medical immunization recommendations for their intended itinerary and travel plans to specifically address Malaria and Yellow Fever requirements in time to receive any necessary vaccinations/immunizations and for them to take effect.
SHORE EXCURSION GRATUITIES Prices do not include gratuities for local shore excursion guides, drivers, and related service staff. Independent, subcontracted ground operator companies employ all ground staff and these entities do not participate in Queen Cruises on board “ no tipping” practice. Tipping of guides, drivers, and other independent ground staff is at the individual guest’s discretion, anticipated, and appreciated.

REGULATIONS

FOR CREW MEMBERS:

  1. There must be enough Administrative documents and Fire extinguishers on the ship.
  2. Fostering a healthy, safe, and supportive environment for receiving and returning passengers, especially the eldery, children and the disabled. Enabling passengers on board only when the ship is tightened and anchored at pier. Having leading bridges and banisters in place. Do not overload the ship’s carrying capacity.
  3. Before leaving the harbour or other tourist sites, crew members must check the number of passengers, reminding passengers to sit down. The ship should only depart when it has been balanced. Informing passengers about keeping and protecting the environment and taking care of their own belongings. Keep and store passengers’ belongings with great care if asked.
  4. Manners of service should be courteous, friendly and blissful.

 

FOR PASSENGERS:

  1. Please follow instructions at all time of crew members and tour guides on the boat. Do not sit on the edge of the boat or banisters. Do not obstruct any operations of the crew members which might be harmful to the ship’s safety.
  2. Please self-care of your belongings. With valuable property like: jewelry, cash, camera, laptop, Ipad, etc.
  3. Flammable and explosive matters are not allowed on board.
  4. Please wait until the crew members have tightened the cables and the ship is safely anchored to the pier before exiting.
  5. In case of accident, please keep calm and follow the captain’s and crew member’s instructions.
  6. Be polite and civilized at all time. Make sure that you know the price before using any services onboard. Do not use any kind of propaganda or perform any illegal activities in any ways. No littering.